Refunds & Returns Policy
At Zarela, your satisfaction is our top priority. If you're not completely happy with your purchase, we've made our returns process simple and hassle-free.
60-Day Return Policy:
You can return any item within 60 days of purchase for a full refund—no questions asked! To qualify for a refund, items must be unused, in their original packaging, and in the same condition you received them. Simply contact our customer service team, and we'll guide you through the return process.
How to Initiate a Return:
- Contact our customer service at [Your Contact Email] or call us at [Your Contact Number] within 60 days of your purchase.
- You’ll receive a return authorization and instructions on how to send your item back to us.
- Once we receive your return, we’ll inspect the product and process your refund within 5-7 business days. Refunds will be credited to the original payment method.
Refund Process:
- Refunds are processed back to the original payment method.
- Please allow 5-7 business days for the refund to appear on your account after we receive your returned item.
- Shipping fees are non-refundable, unless the return is due to a damaged or defective product.
Lifetime Guarantee Returns:
If you’ve purchased an item covered by our lifetime guarantee, and it has a manufacturing defect, we will gladly replace it. Just contact us, and we’ll assist you with the return or exchange process.
Non-Refundable Items:
- Gift cards and final sale items are not eligible for refunds.
- Products that are used, damaged, or missing original packaging will not qualify for a return.
Damaged or Defective Items:
If your item arrives damaged or defective, please notify us within 7 days of receipt. We will arrange for a replacement or refund, including shipping costs.